Privacy Policy

We may collect account information such as your name, email address, authentication provider details, and basic profile information.

We may collect payment-related information such as transaction identifiers, payment status, amount, credits purchased, and billing events. Payment card or wallet details are processed by our payment providers and are not stored directly by PrimeAI.

When you use AI tools, we may process prompts, uploaded files, generated outputs, usage logs, device data, and technical diagnostics needed to provide and improve the service.

We use information to operate PrimeAI, authenticate users, provide AI tools, process payments, allocate credits, prevent abuse, troubleshoot issues, and communicate service updates.

We may use aggregated or de-identified information to understand product usage, improve performance, and plan new features.

We use trusted third-party providers for hosting, authentication, analytics, payments, storage, and AI model processing. These providers may process information only as needed to deliver their services to PrimeAI.

Your files, prompts, and outputs may be transmitted to AI infrastructure providers when required to generate or process results.

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Generated assets and uploaded files may be retained for a limited time for user access, troubleshooting, security, or operational purposes.

You may contact us to request access, correction, deletion, or export of your personal information, subject to identity verification and applicable legal limitations.

You can stop using PrimeAI at any time. Some transaction and security records may need to be retained where required by law or legitimate business needs.

We use reasonable technical and organizational measures to protect information. No online service can guarantee complete security, so you should protect your account and use strong authentication practices.

For privacy questions or requests, contact PrimeAI at [email protected].